Global Shop Solutions Launches Customer Training In 90 Days

Launching Training On A Time Crunch

There’s a lot of expectation from upper management riding on training. Especially when your training audiences are two key pillars of your business. Keeping employees engaged and informed was critical for Global Shop Solutions. At the same time, ensuring customers were satisfied as end users was make-or-break.

Kim Bellini, Head of Corporate Training, deployed TalentLMS because she can:

• Convert static employee handbooks to online courses
• Serve multiple training audiences
• Launch training in no time

She’s now got a training program that delivers real impact—accelerating employee career development, keeping customers satisfied, and making every stakeholder happy.

Click below to watch the success story.

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The Challenge: Scaling Training For A Growing Business

Global Shop Solutions works with small to medium-sized manufacturers. They offer an Enterprise Resource Planning (ERP) software solution that helps businesses run daily activities—from quoting to taking cash receipts and everything in between. That’s why Global Shop Solutions’ customers needed thorough training to leverage the full power of the software. While their onsite consultants needed thorough product training to fully support customers and adapt to their needs.

It’s the reason why training was (and still is) a foundational component to their business success.

Before adopting TalentLMS, training at Global Shop Solutions was largely manual. New employees would rely on a singular, bulky, white binder for training. Not only did this process make the onboarding cycle longer, but it failed to standardize and track learning progress.

Once Bellini took over the training program, her primary goal was to chuck away the binder and introduce an online training format. This was possible with TalentLMS.

According to Bellini, the time it took for a new hire to transition from customer care to a consulting role ranged from two to three years. This lengthy learning curve not only impacted internal efficiency but also slowed the company’s ability to meet growing customer demands.

Prior to having a Learning Management System here, it would take anywhere between 2 to 3 years for a new employee to move from our customer care department into a consulting role. But with the LMS, they have learning opportunities at any time, and it has made a huge difference in the amount of time someone needs to move up within the company. Now we have people moving up within 8 to 12 months. – Kim Bellini, Corporate Trainer at Global Shop Solutions

Crunch Time? Launching Training Happened In No Time

Throwing the employee handbook out in favor of online training can be a daunting process. But not when you’ve got the easiest-to-use LMS on your side. Kim Bellini, Head of Corporate Training, found getting Global Shop Solutions’ L&D up and running a piece of cake.

In fact, internal training proved so effective, it caught the eye of Global Shop Solutions’ CEO, and Bellini almost became a victim of her own success. She now found herself tasked with launching a whole new customer training program. In three months. But, beating her deadline was easy with TalentLMS’s subportals.

Our CEO saw what the LMS was doing internally and he wanted to offer that to our customers. So he gave me 90 days to get courses into the LMS to make it a marketable product for our customers. That was a bit of a crunch getting that done, but because TalentLMS is so easy to use, we were able to execute that and we had something within 90 days for our customers. – Kim Bellini, Head of Corporate Training at Global Shop Solutions

Training Benefits TalentLMS Brought Global Shop Solutions

1. Ease of use: Bellini minimized launch time and maximized user adoption with TalentLMS’s intuitive platform.
2. Free plan: Without ticking time limits, exploring the platform, demonstrating its potential, and winning stakeholder buy-in was a breeze.
3. Branches (AKA subportals): Bellini divided her different training audiences into dedicated subportals where she could offer targeted, relevant training.
4. Scalable platform: Growing training to different use cases and multiple audiences posed no challenge with a robust, fit-for-use platform.
5. Iterative training: Bellini gathered feedback from her learners and built upon the training’s success and effectiveness with a two-way LMS.

A Training Program That Drives Success

Step one? Toss the old dusty binder. Step two? Move training to a dynamic online platform that’s flexible, easy to use, and built to grow with you.

Transitioning from outdated, manual training to TalentLMS helped Global Shop Solutions unlock new levels of efficiency and impact. Employees are hitting their goals and moving up quicker than ever, while customers get the training and support they need to make the most of their ERP software. And upper management? They’re all in because TalentLMS keeps delivering results.

With TalentLMS, training is not a bottleneck. On the contrary, it has become one of the company’s competitive advantages. From launching internal training all the way to training customers under tight deadlines, Kim Bellini has launched a successful training program that keep employees motivated, customers happy, and the business consistently growing.

TalentLMS is hugely important as a partner in our growth here. We want to be able to train and have high-quality employees that provide a good service, as well as train our customers so they can be better end users of our software and ultimately a happier customer. – Kim Bellini, Head of Corporate Training at Global Shop Solutions